Case Study 

Modernizing the Vehicle Safety Inspection Process for Drivers

“The system is easy to use, equipped with fail-safes, and allows me to complete an inspection with a lot less paperwork.”

– ​Willie Olsen, Vehicle Inspector, Redds Automotive

The Background

The Maryland State Police (MSP) needed a more efficient way to manage over 600,000 annual vehicle inspections, more than 1,600 vehicle inspection stations, and 3,000 licensed mechanics. The Maryland Motor Vehicle Administration (MVA) had also identified a strategy to reduce foot traffic in branch offices by receiving vehicle inspection data electronically. The paper process was incredibly time-consuming for both station owners and the MSP.

The Solution

MSP launched the statewide Maryland Safety Inspection System (MSIS) in collaboration with NIC. This multiagency system has successfully streamlined the vehicle inspection process by enabling the vehicle inspection stations statewide to electronically record and report results to the MSP. MVA receives the inspection data electronically through MSIS, which reduces the amount of foot traffic in MVA branch offices, reduces wait times, and increases overall customer satisfaction.

The Results

Inspection times have been reduced by 15-20 minutes per inspection, the data entry by agency personnel has been eliminated, and vehicle owners can skip a trip to the MVA to register a vehicle. The MSIS was developed and is hosted and maintained at no cost to the state. The vehicle inspection stations collectively realized $2 million in cost avoidance annually by eliminating a need for inspection stations to print paper checklist forms and inspection reports. MSP also realized a savings of more than $95,000 due to the elimination of printing and delivering 600,000 inspection certificates to the vehicle inspection stations.