Case Study 

Transforming how citizens interact with all levels of government


Ultimately, Gov2Go has the potential to become an indispensable part of citizens’ lives and strengthen their connection to government.”

– Mark Martin, INA Board Chair and Secretary of State

The Background

Devices are getting smarter and so is digital government, causing a shift in the mindset of government leaders. Public work is no longer about providing a public service; it has increasingly become more focused on providing a personalized and customer-focused experience. It is time to give citizens what they want.

The Solution

The ground-breaking digital government personal assistant, Gov2Go, offers a completely new approach to digital government service delivery. It integrates existing digital government services into a platform that delivers them based on individual users’ needs - all in one place through their favorite devices. Gov2Go transforms how citizens interact with government and represents a dramatic shift from government-first thinking to citizen-first thinking. Gov2Go provides a single access point for all government interactions and provides information that is personalized, timely and relevant. It provides proactive notifications and one-click payments – it’s like Amazon for government.

The Results

Gov2Go has won numerous national awards and more than 300,000 people are utilizing Gov2Go to keep track of important state and local government deadlines. In addition to the platform helping government manage mobile technology maintenance, it helps citizens reduce the stress of navigating a multitude of government agencies and provides a better government experience. Additionally, when citizens can easily get what they need through Gov2Go, government agencies will enjoy higher constituent satisfaction levels and a higher rate of compliance.