Case Study 

Providing a robust Content Management System designed for the needs of governmental entities


“The Drupal platform is especially effective for those state agencies that do not have the staff or resources to allocate to a lengthy website design effort. Our goal is for this technology to be accessible to every agency and local government across the state and this platform allows for that”

– Fred Sargeson, Colorado Interactive General Manager

The Background

The state of Colorado’s legacy content management system (CMS) solution was overwhelmed and feature-poor and took far too long to provision, build, and launch new websites. Colorado state agencies and local governments were dissatisfied, frustrated, and unable to provide constituents and businesses with the access to public information they deserve in the way they expected.

The Solution

NIC assisted the state in the evaluation process of identifying a new CMS solution for the nearly 200 websites built in the legacy CMS solution. It quickly became clear that Drupal, an open-source CMS solution, was vastly dominant in the .gov space. In a matter of months, the cumbersome legacy CMS was replaced with a world-class CMS solution. Drupal provides a modern, easy-to-use CMS that allows government partners across the state to create content-rich websites. The Drupal user community was vast and support documentation was readily available.

The Results

The time to market was decreased nearly fivefold and Colorado state agencies and local government were provided a feature-rich CMS solution at no charge. Once a source for inefficiency, the new CMS solution has become a flagship product. Hundreds of government entities have moved to the new CMS solution. Simple online training is available, there is ample support staff to provide general and personalized support, and the number of customers served each year in the state has significantly increased.