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There has never been a more important time for cities and counties to offer digital payment options to residents. As local governments expand “touchless” services and citizens continue to demand modern digital experiences, electronic payments have become fundamental to any digital government strategy.

Experts from the Center for Digital Government and NIC – which securely processes $20 billion in government payments annually – offer important advice for creating and sustaining successful digital payment programs. They’ll unpack the payment process end-to-end, and explain why it’s vital to take a comprehensive, citizen-centric approach to these initiatives.

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