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In times of ever-evolving technology, many organizations struggle to modernize outdated processes and keep up with user-experience expectations. NIC Idaho (known to the state as Access Idaho), a subsidiary of Tyler Technologies, deploys its AppEngine solution to allow state and local government agencies to stay ahead of the curve.

AppEngine, a low-code form builder, makes it possible to quickly create a seamless experience consistent with what users have come to expect in online business interactions.

Success Story: Panhandle Health District’s AppEngine Utilization

Taking full advantage of the Access Idaho contract, the Panhandle Health District (PHD) launched an event registration service on the AppEngine platform for the PDH’s annual Break the Silence 5K walk, run, jog (or however you roll).

The Break the Silence 5K event, held on September 10, 2022, in remembrance of those lost to suicide, is a fundraising initiative to raise awareness and promote prevention. All proceeds and donations collected through Access Idaho from this event are used to further suicide, prevention awareness and provide community resources, education, training, and suicide loss support within the health district’s communities.

Success Story: Kootenai County Department of Parks and Waterways’ AppEngine Implementation

In addition to AppEngine’s registration functionality, any application created via AppEngine can be easily configured for payment processing to streamline and replace outdated paper processes.

The Kootenai County Department of Parks and Waterways, responsible for managing the marine facilities owned by the county and an existing user of Access Idaho’s online PayPort service, needed to improve the collection of the agency’s boat launch fees. Like the PHD, the agency turned to Access Idaho’s AppEngine platform.

The Access Idaho team followed a personal approach to solving the department’s needs:

  • Step One: Access Idaho collaborated with the county to help identify the problem(s).
  • Step Two: Access Idaho gathered the department’s current documents to discuss all possible outcomes and solutions.
  • Step Three: Access Idaho built a “test” form to review and assess necessary changes, launching the online form for public utilization when the county was ready.

Access Idaho is happy to discuss what AppEngine can do to help your agency streamline processes and improve the citizen-to-government online experience.

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