Press Releases

State of Mississippi Places in Top Five at Inaugural Government Experience Awards

A focus on emerging technologies and modern design garners ms.gov its 40 th award

JACKSON, Miss.--(BUSINESS WIRE)--The state of Mississippi took home a fifth-place overall win in the Center for Digital Government's Government Experience Awards. After 20 years as the Best of the Web Awards, the Center updated the competition this year to recognize the achievements and best practices of states, cities, and counties that have gone to the Web and beyond to radically improve the experience of government and push the boundaries of how citizen services are delivered.

"It is an honor to be recognized again by the prestigious Center for Digital Government in their first annual Government Experience Awards, especially for our advances in citizen to government interactions," said Dr. Craig Orgeron, Executive Director of the Mississippi Department of Information Technology Services. "Our continual technological evolution and introduction of new emerging technologies represents a powerful shift in the way Mississippi has begun approaching the user experience. We look forward to further enhancing our government experience, offering citizens more personalized and integrated electronic services."

Mississippi's government experience, delivered through the award-winning ms.gov, includes connected technologies like virtual reality, a chatbot, and digital voice assistance directly to aid citizens in their growing online relationship with the state of Mississippi.

  • Chatbot – The state of Mississippi's first chatbot, Missi, provides support for over 200 commonly searched for inquiries, making government support available 24/7. Since the June launch, Missi has helped answer over 2,100 questions, further improving the availability of ms.gov's citizen support.
  • Virtual Capitol Tour – The augmented reality powered tour of the Mississippi State Capitol transports viewers directly inside the capitol with exclusive access to six historic areas. Users can access the Virtual Capitol Tour directly from ms.gov using a VR headset, mobile device, or computer.
  • Digital Voice Assistant – The Ask Mississippi Amazon Alexa skill has been enhanced with traffic alerts from the MS Department of Transportation and top local Mississippi news. Users can ask, "Alexa, ask Mississippi if there are any traffic alerts in my area," and "Alexa, ask Mississippi for my local news." These new enhancements complement the existing Ask Mississippi platform that allows residents direct voice access to government simply by asking Mississippi phrases including, "Alexa, ask Mississippi when my driver's license expires," "Hey Alexa, ask Mississippi, what is the phone number to the Department of Revenue," and "Alexa, ask Mississippi for a state fact."

The Center for Digital Government has repeatedly recognized Mississippi as having one of the best state websites in the country, placing top 10 in the Best of the Web Awards in 2012 and 2013, fourth in 2015, third in 2016, and now fifth in 2017 at the Government Experience Awards.

To see Mississippi's new technologies in action on ms.gov, visit http://www.ms.gov/Technology.

Twitter: @msdotgov
Facebook: facebook.com/msdotgov
Instagram: instagram.com/msdotgov
Ask Mississippi Voice Skill: amazon.com/NIC-Inc-ms-gov/dp/B01E62XCZC/
Virtual Capitol Tour and Missi Chatbot: www.ms.gov/Technology

About Mississippi Interactive

Mississippi's digital government program is a public-private partnership between the state of Mississippi and Mississippi Interactive (MSI) that helps state and local government entities Web-enable their information and services. MSI builds and manages interactive government services, including Mississippi's official website, ms.gov, on behalf of the state. Mississippi Interactive is a wholly owned subsidiary of digital government firm NIC (NASDAQ: EGOV). The state's official website was redesigned at no cost to the state or citizens utilizing a self-funded model. For a full listing of all awards won by ms.gov, click here.

About NIC

Founded in 1992, NIC Inc. (NASDAQ: EGOV) is celebrating 25 years as the nation's premier provider of innovative digital government solutions and secure payment processing, which help make government interactions more accessible for everyone through technology. The family of NIC companies has developed a library of more than 13,000 digital government services for more than 5,500 federal, state, and local government agencies. Among these solutions is the ground-breaking digital government personal assistant, Gov2Go, delivering citizens personalized reminders and a single access point for government interactions. More information is available at www.egov.com.

Contact:

Mississippi Interactive, LLC
Dana Wilson, 601-351-5023

@msdotgov
Back to Press Releases

NEWS

October 19, 2017

Nebraska State Patrol: New online gun permit renewal service is popular

// Omaha World Herald

Read More

View All Stories

EGOV TODAY BLOG

October 02, 2017

Gov2Go is now available in all 50 states

Read More

View Blog

LIBRARY

View our library of graphics, presentations, videos and more.

View Library
We go where the meetings are

Next Event:

October 22 - 25

ICMA Annual Conference // San Antonio, Texas

View All Events

Press Kit

Facts, photos, logos — everything you need to know about NIC.

View Press Kit