Technical and eGovernment-Specific Lingo
Our glossary and link library will help you get up-to-date with the latest industry terminology
Application - A service that allows a user to interact electronically with government.
Blended Funding - A business model that allows government to pay for eGovernment services with more than one funding approach.
Blog - A Web site that provides commentary or news on a particular subject and often combines text, images, and links to other blogs and Web sites. Many blogs also feature an interactive format that allows readers to leave comments.
Constituent - Citizens, businesses, and government employees who use NIC’s online services.
Content Management System (CMS) - A system that allows users to build and manage Web sites without requiring technical knowledge or complex software programs.
Cost Savings - The ability of online services to reduce government costs by eliminating other outsourced contracts, redeploying staff to other value-added services, and creating a less expensive per transaction service delivery channel.
Cross-Boundary Integration - Also called “one stop shops,” these eGovernment services allow constituents to interact seamlessly with more than one government entity. Example: Court records from 185 county and circuit courts in Nebraska can be accessed online through the state’s integrated JUSTICE system.
DMV (Department of Motor Vehicles) Revenues - Revenues generated through the purchase of driver histories by the insurance industry.
eGovernment - A platform for delivering government services via the Internet, telephone, mobile devices, and point-of-purchase locations.
Governing Board - A government-appointed entity that provides oversight for eGovernment portal operations. A typical governing board has both public and private sector representation and develops the policies, establishes the fee structure, and sets all priorities for the portal.
Government 2.0 - Also known as Gov 2.0 or eGov 2.0, this is the adoption of Web 2.0 social platforms and tools inside government to help improve citizen engagement and collaboration between government and citizens.
Green Government - The practice of using technology and business process improvement to reduce government’s impact on the environment.
iGovernment - A platform for delivering government services through non-governmental channels. Example: Utah's On the Spot service allows merchants like Jiffy Lube to renew vehicle registrations in real time so citizens can now drive away with a new license plate tag as part of a vehicle inspection.
Information Architecture - The development and categorization of Web site content so it can be easily accessed by users.
mGovernment - The delivery of government services directly to, and customized for, mobile devices.
Non-DMV Revenues - Revenues generated through all eGovernment services other than driver histories.
Over-the-Counter Payments - When government offices use card-swipe technology to accept credit card payments that are processed through NIC’s secure payment management system.
Partner - A federal, state, county, or city government that works in cooperation with NIC to deliver services electronically.
Payment Engine - NIC’s comprehensive payment processing, reconciliation, and accounting system.
Personal Digital Assistants (PDA) - Web-accessible technologies, including mobile phones, digital calendars, and handheld organizers.
Podcast - Custom digital audio programs that are distributed over the Internet for playback on portal music players, mobile phones, and personal computers
Point-of-Purchase - An online service accessible from a sales terminal that allows retail employees to offer eGovernment applications directly to in-store customers.
Portal - A central Web site through which a wide range of government services can be accessed.
Really Simple Syndication (RSS) - A family of Web feed formats used to publish frequently updated content ) including blog entries, news headlines, and podcasts) to allow users to keep up with Web sites in an automated manner.
Search Engine Optimization - An online method used to increase the amount of high-quality traffic to a particular Web site.
Self-Funded - Developed by NIC, this business model allows governments to offer eGovernment services without using upfront taxpayer funds. NIC collects a nominal transaction fee for a limited number of high-volume applications to cover the costs of building and managing online services on behalf of federal, state, and local governments across the country.
Social Networking - Web sites in which Internet users can create profiles and build personal networks to connect to other users.
Subscription - A feature that allows high-volume users of eGovernment services to access value-added portal applications with a secure user name and password.
Transaction - An end-to-end process in which information is transferred electronically between government and a constituent.
Transaction Fee - A nominal fee applied to select eGovernment services to cover the cost of building and maintaining online services.
Transparency - Creating open government by using online services to provide easier access to government finances, campaign finance records, legislative activities, open meetings, and other key resources.
UCC (Uniform Commercial Code) - Required registered debt filings that are typically processed by a state’s secretary of state office.
Usability - The combination of content, technology functionality, navigation, and information architecture that allows users to quickly and easily accomplish what they are trying to do on a Web site.
Vertical Portal (“Vortal”) - An eGovernment portal through which users can interact with multiple government agencies through a single site.
Example: Maine’s Rapid Renewal portal allows constituents in more than 130 municipalities to both process vehicle registration renewals and pay local excise taxes through a single Web site.
Web 2.0 - An emerging trend in Web development that encourages creativity, collaboration, and two-way communication between Internet users by effectively implementing Wikis, blogs, Web video, podcasts, RSS feeds, and other social networking technologies.
Web Video - Digital video clips that can be posted, downloaded, and linked to on the Internet.
Wiki - Collaborative Web sites that allow users to create, edit, and link content together to offer robust online information sources.